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Customer service, Dilbert style

Web development as a service: customer service is as important as code

Many people think web development is mainly about code: code in frameworks, code connecting systems, code in different languages. And it’s true, web development is full of code. But it’s also about much more than code; it’s about serving clients.

What makes your web development team a great partner instead of just "those technical people you have to deal with"? Good communication. A solid understanding of your needs. Digital solutions that meet those needs. All of which, ultimately, amounts to good customer service.

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An rx for quality medical content online

With more than one-third of Americans using Dr. Google to search for medical information online, and one in every 20 Google searches related to health information, there is undoubtedly a need for quality medical content on the internet.

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Image credit: https://www.flickr.com/photos/anthonyalbright/4650329905/

Why an accessible website benefits your business

Ensuring your website is accessible to people with visual, auditory, speech, cognitive, and neurological disabilities -- including all of its text, images, video, audio, and even forms and checkboxes -- is good business practice.

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Mailchimp interface

Mailchimp newsletter template tool for WordPress

When it comes to creating newsletter campaigns, you have to compile the content and then send that content out through an e-mail marketing service. Having a content management system helps in order to structure your content and automate the creation of the newsletter HTML. Here's an example of a newsletter integration with WordPress and Mailchimp.

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Watermarking PDFs

Stamping PDFs with a watermark in eZ Publish

When running an intranet or an otherwise password-protected site, you sometimes need to share confidential or sensitive files, specifically PDFs. It is a challenge to balance the confidential nature of the files while allowing privileged users to download and work with the files normally. One lightweight approach is to stamp a watermark onto each page of the PDF. Instead of just a big "confidential" watermark you can customize each download so that each file is stamped with, for example, the current user's name and the current date.

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Online Daily Evaluations

Online Daily Evaluations: a walkthrough of emergency department shift evaluations

With the Online Daily Evaluations portal, student (or "trainee") doctors and attending doctors can easily evaluate each other after every hospital shift with a customizable online course evaluation form. This ensures that mandatory student evaluations are completed within a CanMEDS compliant and RIME compliant evaluation system, and that students get the most out of the learning experience. In such key environments as emergency medicine and anesthesia departments, doctors and patients can appreciate every bit of efficiency! Here is a brief walkthrough of how Online Daily Evaluations works.

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Building a development environment from a production website with Vagrant and VirtualBox

When it comes to local development environments, in a lot of cases Mugo uses VirtualBox images and manages them with Vagrant. These environments are sometimes created after the production environment has been set up. To make a local development environment as similar to production as possible, one approach is to actually copy the production server.

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Language swicher

Multi-language sites in eZ Publish: requirements analysis

eZ Publish has had multi-language features (also called "internationalization") built into its core for over a decade. If you're considering building a multi-language eZ Publish website from scratch or to add additional languages to a single-language eZ Publish site, there are many technical details to be aware of. However, before you begin, it's important to develop a list of requirements for how end users and editors will use the languages on the site.

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Managing Salesforce and HubSpot storage and API limits

Managing Salesforce and HubSpot storage and API limits

Using HubSpot together with Salesforce, you can tie your inbound marketing campaigns to your customer and lead records for a nearly complete view of every user interaction with your business. (Add some analytics and you're all set!) However, with so much data syncing going back and forth, you must take care not to go over your storage and API call limits in Salesforce. Surprisingly, data overage charges are not cheap, and if you use up your API call limits, not only will your data stop syncing between HubSpot and Salesforce, but other systems -- such as your website -- will not be able to access and update important data.

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Marketing automation technical review: Marketo versus HubSpot

Some time ago I wrote a blog post about integrating Salesforce and Marketo in a web marketing solution powered by a content management system (in this case, the eZ Publish CMS). Recently, Mugo had the opportunity to migrate one of our clients from Marketo to HubSpot. The decision to move to HubSpot was made for non-technical reasons; regardless, it is useful to review the technical differences and challenges when it comes to integrating the marketing systems with a content management system.

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Online Daily Evaluations

Mugo Web and Royal Columbian Hospital modernize emergency department shift evaluations

Mugo Web and the Royal Columbian Hospital / Eagle Ridge Hospital emergency departments have created an online shift evaluation system now in use in 5 emergency departments across the region. The system is called Online Daily Evaluations and is being used at Royal Columbian Hospital, Eagle Ridge Hospital, Vancouver General Hospital, Victoria General Hospital, and Kelowna General Hospital.

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Google analytics

Tracking individual users in Google Analytics

Google Analytics is the most popular tool for understanding how people are finding and using your site. In addition to its standard reports, you can use its User ID feature to get more fine-grained reporting about registered users. This enables you to better measure, anticipate, and meet or exceed your users' needs.

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